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While
setting up LTC as an EMC Receiver, I entered HCFA11 as the
program file. When saving, I get an error saying the program
file cannot be found. What can I do?
The
program file HCFA11.EXE is not present in
the folder entitled "Bin" within the "Medisoft"
folder.
(i.e. C:\Program Files\Medisoft\Bin
or possibly C:\Program Files\NDCMedisoft\Bin).
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Close
or exit the Medisoft program.
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Download:
and save it to the "Bin" folder as shown above.
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Open
Medisoft again and rerun EMC Receiver setup.
The
error definitions on the Reject Report are not clear enough
to understand. How can I get more info regarding the error
codes and their definitions?
The
error codes and brief descriptions on the Reject Report
are only intended as a reference point for identifying the
error.
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Complete
error code descriptions are available .
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If
these descriptions do not sufficiently identify the error
on the claim submission, please call or
LTC for support.
My
dental claims are being rejected because of missing patient
address info. In the past, this was not a problem. What
has changed to cause this rejection?
Prior
to HIPAA, the patient address field was not required for
dental claim submission. The patient address
field is now required for every dental
claim submission in accordance with HIPAA security and
privacy rules.
- Include the patient address information in all new claims
to be submitted. If your practice management software
cannot allow this, contact software support for the program
to find a solution. If there is still a problem, please
call or
LTC for support.
After
sending in claims to be submitted, how soon can I expect
to receive reports regarding the status of these claims?
LTC
users send claims via two different methods (Modem-to-Modem
or Secure Internet). The "Received
Claims Report" is created on a slightly different
time basis depending on which method you use. All other
reports are created after data processing and transactions
with carriers are complete at the end of each day (Mon-Fri).
- Secure Internet users
will be able to retrieve the "Received Claims Report"
roughly 15 minutes after the hour, on the hour, throughout
the day (6am to 6pm, CST) for claims sent during the preceding
hour.
- Modem-to-Modem users
will be able to retrieve the "Received Claims Report"
immediately after any claim submission.
- For all users, the "Accepted,
Rejected and Carrier Claim Reports" are created between
8pm and 10pm (CST) each day for claims submitted during
that working day and are retrievable anytime thereafter.
The payment from the carrier was sent to the patient and not the provider. How is this happening?
In your practice management software, the setting for the field(s) directing payment to the provider may not have been selected.
- Select the correct setting for this field to properly send to payment to the provider
within your practice management software.
- If this setting seems correct and the error remains, check with the carrier in question regarding over-rides they may have in place.
When trying to use the LTC Secure Web Site for sending in claims and downloading reports, I get permission errors, freeze ups or "Not Found" errors. What is wrong?
Either there is a temporary error occuring with the secure transfer, your Windows updates are not current, or there is a conflict with Internet Explorer and this type of secure transaction.
- The first procedure to try is to log off, reboot your system and attempt the transaction again.
- If the problem remains, go to the Windows Update site and update your version of windows to the proper current level for secure transmissions. This should be done regardless in order to keep your version of Windows current and functioning normal.
Go here - ()
- If the above procedures do not correct the error, there may be a more serious conflict with your system settings and secure file transmissions to the LTC Secure Site. One option is to install the Netscape
browser to circumvent the issues associated with Internet Explorer.
Go here and click on the red "Free Download" button - (). After downloading the install file, run it to install. Contact LTC to receive an updated install, changing your settings to work with your practice management software and Netscape.
Help
and explanations regarding claim reports:
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